Damaged, misprinted or lost orders. If your order arrives damaged, misprinted or wrong, contact us at contact@thefizzart.com within 30 days of delivery, with a photo if possible. If it hasn't arrived within 30 days of the expected delivery date, let us know. Either way, we'll send you a free replacement or a full refund, whichever you prefer. No return needed.
Returns. If you're not fully satisfied with a print, you may return it unused and unframed within 30 days of delivery for a full refund of the item price. To start a return, contact us at contact@thefizzart.com with your order number. Return shipping costs are the customer's responsibility. Custom portraits are made to order and can't be returned.
Order cancellations. You may cancel your order free of charge as long as production has not yet started. Contact us as soon as possible and we'll do our best to stop it before it goes into production.
Refunds are issued to the original payment method within 5-10 business days of us receiving the returned item.